Terms of Service

Article 1. Definitions

In these terms of service the following definitions apply:

• Lead to Perform: Lead to Perform, established in Amsterdam, Chamber of Commerce (KvK) number 97456764
• Client: The natural person or legal entity that enters into an agreement with Lead to Perform
• Services: All coaching, mentoring and related services provided by Lead to Perform
• Agreement: Any arrangement between Lead to Perform and the client concerning the provision of services
• Consumers: Natural persons not acting in the course of a profession or business

Article 2. Applicability

2.1. These terms of service apply to all offers, agreements and services of Lead to Perform.

2.2. By entering into an agreement, the client declares that they accept these terms.

2.3. Deviations from these terms are only valid if agreed in writing.

2.4. The client's own terms and conditions are expressly excluded, unless agreed otherwise in writing.

Article 3. Offers and formation of the agreement

3.1. All offers made by Lead to Perform are without obligation, unless stated otherwise.

3.2. An agreement is formed upon written confirmation by Lead to Perform or upon the start of the services.

3.3. Verbal undertakings are only binding after written confirmation by Lead to Perform.

3.4. Lead to Perform reserves the right to refuse a request without stating reasons.

Article 4. Services

4.1. Lead to Perform provides tailored coaching and mentoring services, adapted to the specific needs of the client.

4.2. All services begin with a 60-minute intake conversation to discuss suitability and expectations.

4.3. Lead to Perform aims for the best possible results but cannot guarantee specific outcomes, as results also depend on the effort and cooperation of the client.

4.4. The client undertakes to participate actively and to honour the commitments made.

4.5. Lead to Perform may adjust the services where this is necessary to achieve the best possible results.

Article 5. Prices and payment

5.1. All prices are tailored and are set per agreement.

5.2. Prices are exclusive of VAT, unless stated otherwise.

5.3. Payment must be made within 14 days of the invoice date, unless other payment terms have been agreed in writing.

5.4. In the event of late payment the client is in default by operation of law and Lead to Perform is entitled to charge statutory interest and reasonable collection costs.

5.5. Lead to Perform has the right to require payment in advance or to request security.

Article 6. Right of withdrawal (consumers only)

6.1. Consumers have the right to withdraw from the agreement within 14 days without stating reasons.

6.2. The withdrawal period is 14 days from the day the agreement is concluded.

6.3. During the withdrawal period the consumer shall treat the services with care. The consumer is liable for any diminished value resulting from use that goes beyond what is necessary to establish the nature and operation of the services.

6.4. The right of withdrawal lapses if the services have started with the consumer's express prior consent and the consumer has declared that they waive their right of withdrawal once Lead to Perform has fully performed the agreement.

6.5. To withdraw, you can contact us at rise@leadtoperform.nl.

Article 7. Cancellation by the client

7.1. The client may cancel individual sessions up to 48 hours before the session starts.

7.2. Intake conversations cannot be cancelled once the appointment has been confirmed.

7.3. In the event of cancellation within 48 hours of the start, or of non-attendance, the full cost of the session will be charged.

7.4. Cancellations must be made in writing at rise@leadtoperform.nl.

Article 8. Client obligations

8.1. The client provides all necessary information and cooperation in good time so that the services can be delivered.

8.2. The client is responsible for the accuracy and completeness of the information provided.

8.3. The client keeps all confidential information and methods provided by Lead to Perform strictly confidential.

8.4. The client shall comply with the house rules and code of conduct of Lead to Perform.

Article 9. Liability

9.1. Lead to Perform is liable only for loss that is the direct result of an attributable failure to perform the agreement.

9.2. Lead to Perform is not liable for indirect loss, including lost profit, lost savings or loss caused by business interruption.

9.3. The liability of Lead to Perform is limited to the amount paid out by its insurer in the case concerned, or to the value of the agreement, whichever amount is lower.

9.4. Any claim for damages lapses 12 months after the claim arises.

9.5. Lead to Perform is not liable for loss resulting from the client's failure to follow advice or to honour commitments.

Article 10. Intellectual property

10.1. All intellectual property rights in the materials, methods and working practices of Lead to Perform remain the property of Lead to Perform.

10.2. The client obtains rights of use for personal use only, for the duration of the agreement.

10.3. The client may not reproduce, distribute or commercially exploit any materials, methods or working practices without written permission.

10.4. Breach of this article entitles Lead to Perform to terminate the agreement with immediate effect and to claim damages.

Article 11. Confidentiality

11.1. Both parties undertake to keep confidential all confidential information they obtain in the context of the agreement.

11.2. Lead to Perform is bound by the professional duty of confidentiality that applies to coaches and mentors.

11.3. This duty of confidentiality remains in force after the agreement ends.

Article 12. Force majeure

12.1. Lead to Perform is not required to perform any obligation if it is prevented from doing so by force majeure.

12.2. Force majeure means any circumstance beyond the control of Lead to Perform that wholly or partly prevents performance of its obligations towards the client.

12.3. Lead to Perform has the right to terminate the agreement if force majeure lasts longer than 3 months.

Article 13. Amendment and termination

13.1. Lead to Perform is entitled to amend these terms. Amendments are notified in writing 30 days in advance.

13.2. Either party may terminate the agreement in writing at any time, observing a notice period of 30 days.

13.3. Lead to Perform may terminate the agreement with immediate effect if the client fails to meet its obligations, is granted a suspension of payments or is declared bankrupt.

13.4. On termination, all amounts already due become immediately payable.

Article 14. Governing law and disputes

14.1. All agreements between Lead to Perform and the client are governed exclusively by Dutch law.

14.2. All disputes shall in the first instance be submitted to the competent court in the district where Lead to Perform is established.

14.3. Consumers may also submit disputes to the Geschillencommissie Coaching (where applicable) or use the European platform for online dispute resolution.

14.4. The parties undertake to try to settle disputes amicably before turning to the courts.

Article 15. Contact and complaints

15.1. For questions about these terms of service or complaints about the services, you can contact us:

15.2. We aim to handle complaints within 14 days.

Article 16. Final provisions

16.1. If one or more provisions of these terms prove to be void or voidable, the remaining provisions remain in full force.

16.2. In cases not covered by these terms of service, a decision will be made in the spirit of these terms.

16.3. These terms of service were adopted on 29/08/2026 and replace all previously adopted terms.